Verbal S.W.A.T. (Strategies With Authority & Tact)
Length: 8 hours
The objective of this training is to minimize or eliminate verbal crisis by using the learned skills and understanding both verbal and non-verbal communication. Many participants have spoken of feeling empowered in relating to both customers and co-workers. This ultimately has caused them to feel more satisfied and productive with his/her work environment. Jesus Villahermosa makes this information applicable to any person in any occupation with real-life scenarios and interactive presentations.
Motivate teams, employees and staff by equipping them with a new set of skills they can draw on in their daily life that empowers them with strategies of authority and tact:
•Active listening skills to react with calmness
•Engage in proactive Pre-Interview Calming Strategies
•Understand and cue in on body language
•Learn the A, B, C's of emotional control
•Diffuse by utilizing both body language and verbal calming techniques
•Use body language signals to predict the direction of a conversation
•Manage and control, so you can manage yourself, others and situations effectively and safely
•Elevate environmental awareness
•Learn verbal self-management tools
•Turn threatening into safe and controlled
•Interact and role play for retention and better understanding of the taught techniques
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Course Code: V-SWAT
This Seminar is not currently on our active schedule.
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