Length: 8 hours
The objective of this training is to minimize or eliminate verbal crisis by using the learned skills and understanding both verbal and non-verbal communication. Many participants have spoken of feeling empowered in relating to both customers and co-workers. This ultimately has caused them to feel more satisfied and productive with his/her work environment. Jesus Villahermosa makes this information applicable to any person in any occupation with real-life scenarios and interactive presentations.
Motivate teams, employees and staff by equipping them with a new set of skills they can draw on in their daily life that empowers them with strategies of authority and tact: