Training Opportunities - Verbal S W A T 

Verbal S.W.A.T. (Strategies With Authority & Tact)

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Length: 8 hours
The objective of this training is to minimize or eliminate verbal crisis by using the learned skills and understanding both verbal and non-verbal communication. Many participants have spoken of feeling empowered in relating to both customers and co-workers. This ultimately has caused them to feel more satisfied and productive with his/her work environment. Jesus Villahermosa makes this information applicable to any person in any occupation with real-life scenarios and interactive presentations.

Motivate teams, employees and staff by equipping them with a new set of skills they can draw on in their daily life that empowers them with strategies of authority and tact:

 
Active listening skills to react with calmness
 
Engage in proactive Pre-Interview Calming Strategies
 
Understand and cue in on body language
 
Learn the A, B, C's of emotional control
 
Diffuse by utilizing both body language and verbal calming techniques
 
Use body language signals to predict the direction of a conversation
 
Manage and control, so you can manage yourself, others and situations effectively and safely
 
Elevate environmental awareness
 
Learn verbal self-management tools
 
Turn threatening into safe and controlled
 
Interact and role play for retention and better understanding of the taught techniques

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