Verbal S.W.A.T. (Strategies With Authority & Tact)

Length: 8 hours
The objective of this training is to minimize or eliminate verbal crisis by using the learned skills and understanding both verbal and non-verbal communication. Many participants have spoken of feeling empowered in relating to both customers and co-workers. This ultimately has caused them to feel more satisfied and productive with his/her work environment. Jesus Villahermosa makes this information applicable to any person in any occupation with real-life scenarios and interactive presentations.

Motivate teams, employees and staff by equipping them with a new set of skills they can draw on in their daily life that empowers them with strategies of authority and tact:

Active listening skills to react with calmness
Engage in proactive Pre-Interview Calming Strategies
Understand and cue in on body language
Learn the A, B, C's of emotional control
Diffuse by utilizing both body language and verbal calming techniques
Use body language signals to predict the direction of a conversation
Manage and control, so you can manage yourself, others and situations effectively and safely
Elevate environmental awareness
Learn verbal self-management tools
Turn threatening into safe and controlled
Interact and role play for retention and better understanding of the taught techniques

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